Frequently asked questions

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The majority of our orders are delivered kerbside on an 18 tonne vehicle by our 'excellent' rated courier. Smaller orders that weigh under 18kg may be delivered by a parcel courier.

You can choose a convenient weekday for your delivery on the checkout page of our online store. Over 97.5% of our orders are delivered on their chosen date.

Delivery to most mainland UK postcodes is free on orders over £500.
For orders under £500, delivery is just £50.

If you live in a remote or island postcode, you may incur additional delivery charges. Please see our delivery page for further information.

Our pallet deliveries are kerbside only made with a tail-lift and manual pump truck. This means your order will be delivered to the nearest kerbside at your address, at the driver’s discretion. The manual pump truck cannot go over grass, gravel, slopes or inclines. The driver will leave your order and the pallet at this location.

Although our orders are dispatched in pristine condition, damage can sometimes occur in transit. If your order is damaged, please take photos of the damaged tiles, sign the delivery note as “Damaged” and contact our customer services within 24 hours of delivery.

If you change your mind, don’t worry. You can return your full order to us within 30 days of delivery, as long as packaging is unopened and tiles are unused. Please note that you’ll need to arrange delivery back to our warehouse and we can’t cover the cost of this. For further information, please see our Returns page.

Simply head to your chosen product page and enter the amount of square metres you wish to purchase into the Ordering box. Remember to include an extra 10% to cover waste and cuts! Our website will automatically calculate how many boxes of tiles you’ll need - we’ll always round this up to the nearest full box. At the checkout, you’ll be able to choose a convenient delivery date for your order.

Knowing where our product comes from is very important to us. That’s why we source over 95% of our tiles from specialist factories in that we have personally visited. Our strong supplier relationships guarantees you the best quality tiles for a great price.

If you’re a tiler, builder or developer, why not open a trade account with us to enjoy exclusive trade prices on all our products? For further information, please visit our Trade page.

All our tiles are fantastic quality and are far less expensive than comparable tiles on the high street. We’re able to offer such great prices because we source in volume directly from the factory and don’t operate traditional showrooms. With fewer overheads and no middlemen to pay, we can pass great savings directly onto you, our customer.